The Remote Service Insider
Chronicles of disruption and opportunity brought about by remote service
NASA is the best remote service organization in (and out of) this world. They have to be. Field service calls are way too expensive.
Listen to the narration. He talks about the field service engineer (astronaut) fixing a loose power supply cable. Look closely at the long boom. That’s a person hanging upside down from it. Next time you hear an FSE complaining about working conditions, you can have them watch this.
How would you like to submit the travel expense report with 5.3 million miles! 
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2 Responses
JohnH
03|Apr|2008 1Nice video. Where did you get it?
Jack Levin
03|Apr|2008 2I stitched it together from a handful of NASA videos. I was invited to speak at an annual corporate meeting with their global service organization. To have some fun, I used it to introduce the importance of diagnose before dispatch.
You can download NASA video here. http://www.nasa.gov/multimedia/videogallery/index.html
They even have some stuff in high def.
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