The Remote Service Insider
I call these “Smart Service” offerings because they have a achieved a level of maturity in the market where they are tightly integrated with the products and services the equipment owner is selling to their end customer. They are successfully contributing to revenue growth.
See the remote service FAQ for more on the difference between Smart Service and Remote Service. (links open in a new window)
Device maker providing clinical expertise to physicians
Medical device maker accommodating insurance reimbursement requirements rather than waiting for industry change for disease management
3. Emerson Climate Technologies
Conserving energy consumption while protecting chilled retail inventory at the same time
4. Schmitz CargoBull Trailer Telematics
Through creative partnership with Bosch Security, the have enabled their customers to offer services to the end-customer previously unavailable.
Reducing total cost of ownership and automating inventory management
Which other ones belong on this list?
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One Response
Randy Thompson
25|Apr|2008 1Another very obvious one is OnStar by General Motors. http://www.onstar.com
The most interesting examples are ones where a company has been able to generate revenue from smart services. Cost avoidance is great, but nothing gets budget approval like increasing the top line.
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