Many manufacturers have yet to understand how customers best adopt new remote service offerings. They get so hung up on, “will our customers let us do it?” The real question is, “How do we communicate the value so our customers want it?”
Even if the first introduction of remote service is about efficiency and cost reduction, [...]

The front page of yesterdays Wall Street Journal quoted the CEO from HP saying, “Our growth with come from services.”
Holy cow, what a concept!
Perhaps this will be a wake-up call to other equipment manufacturers to cure themselves of “Box-itis” and they might see the strategic role services plays within an equipment maker.
One can only hope…unless [...]