Service Transformation – Remote Service Makes It Possible

I just had a new article published in AFMSI’s S-Business Journal. If you haven’t read it yet, check it out here,

This is a topic I feel strongly about. Especially when I see so many companies struggle with it. Feel free to comment. I am sure others would benefit from opinions other than mine on this topic.


One Response to “Service Transformation – Remote Service Makes It Possible”

  1. Good article. Another point to add is the call center does not need to be a single place with rows of cubes. The great thing about remote service in that not only can the equipment be anywhere, but the service people can be anywhere too. As the junior techs graduate to remote service, they don’s especially need to be relocated.

Leave a Reply

You must be logged in to post a comment.