These workshops help product manufacturers fully leverage remote services into “Smart Services.”

What is the difference between “Remote Service” and “Smart service?” Remote service addresses only the support aspect of keeping the product running as advertized. Albeit highly important, remote service is a support tool confined to support issues within the support department. Smart Service is a value creation platform.

Smart services allow product companies to serve customers in new ways that deliver real value. Coupled with the product, it enables companies to provide solutions that customers need.

These workshops are usually one to two days in duration. They typically involve some pre-work to prepare the teams and make them pertinent. The output of our workshops are action plans and roadmaps.

Opportunity Discovery - These opportunities exist in your installed customer base

Pricing New Service Offerings – Using a value based approach

Remote Service Program Planning – Establish a best-practices path forward

Services Marketing for Remote Service – From creating a value proposition to specific collateral necessary for launch

Customer Adoption – Remove the friction and barriers to acceptance with a best practices approach

Internal Adoption - Maximize platform utilization with your internal stakeholder groups

Positioning Remote Services With the IT Group - Gaining acceptance with IT is a straightforward process when you follow proven techniques

Contact us to learn more.